Privacy Policy

Flicker Privacy Policy

Last updated: 4 November 2024

This Privacy Policy explains how Flicker (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.flicker.world (the “Site”) or otherwise communicate with us regarding the Site and our services (“Services”). “You” refers to the user of the Services, whether as a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other legal, regulatory, or operational reasons. We will post any revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with us, to provide and improve our Services, fulfil legal obligations, and protect the rights of the Site, our users, and others.

Personal Information We Collect

Information Collected Directly from You

Information that you provide to us via our Services may include:

• Contact Details: Your name, address, phone number, and email.
• Order Information: Details like your name, billing and delivery address, payment confirmation, and contact information.
• Account Information: Username, password, security questions, and other security data.
• Customer Support Information: Details you choose to share with us when contacting support.

Certain features of the Services may require this information. Choosing not to provide it may restrict access to some features.

Information Collected Automatically

We may collect data on how you use our Services, such as:

• Usage Data: Includes device information, browser details, network information, IP address, and interaction with the Services. This data is collected via cookies, pixels, and similar technologies.

Information from Third Parties

We may obtain information from third-party vendors who support our Site and Services (e.g., Shopify) or payment processors. These third parties may collect information on our behalf, including payment details to process your order.

We treat all third-party-sourced information in accordance with this Privacy Policy. See Third-Party Websites and Links for more details.

Use of Your Personal Information

We use your personal information for various purposes, including:

• Providing Products and Services: Processing orders, managing your account, handling returns, and facilitating transactions.
• Marketing and Advertising: Sending promotional communications and tailored advertising on the Site and other platforms.
• Security and Fraud Prevention: Ensuring the safety of the Site, detecting fraudulent activities, and protecting user accounts.
• Customer Support and Service Improvement: Responding to your queries, providing support, and enhancing our Services.

Cookies

Our Site uses cookies and similar technologies to enhance functionality, analyse user interactions, and personalise services. For details on cookies used in relation to our Shopify-powered store, see Shopify’s Cookie Policy. Most browsers accept cookies by default, but you can adjust your settings to block or remove cookies if preferred.

Disclosure of Personal Information

In certain circumstances, we may share your personal information, such as with:

• Service Providers: Partners who support our Site operations (e.g., payment processing, fulfilment, IT support).
• Business and Marketing Partners: Trusted partners who use information per their privacy policies.
• Corporate Affiliates: For internal business operations and in cases of corporate transactions.
• Legal Compliance: To comply with legal requirements, enforce terms of service, and safeguard our rights.

We will only share personal information for purposes outlined in this Privacy Policy, and we do not use or share sensitive information without consent.

User-Generated Content

If you submit content (e.g., product reviews) to public areas of our Services, this information will be accessible to others. We are not responsible for the privacy or security of publicly available content.

Third-Party Websites and Links

The Site may link to third-party websites not controlled by us. We are not responsible for the privacy practices of these sites. Review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect their information. If you believe a child has provided us with personal data, please contact us to have it removed.

Security and Retention

We implement security measures to protect your information but cannot guarantee absolute security. We retain data based on its necessity for account maintenance, Service provision, legal compliance, and other business needs.

Your Rights

Depending on your location, you may have rights concerning your personal information, such as:

• Access/Know: Request information we hold about you.
• Delete: Request the deletion of your personal data.
• Correct: Update inaccurate information.
• Portability: Receive a copy of your data in certain circumstances.
• Opt-out: Limit data use for targeted advertising or data sharing.
• Restrict Processing: Limit how your data is processed.
• Withdraw Consent: Where applicable, withdraw consent to data processing.
• Appeal: Appeal our decision if your request is denied.

If applicable, you may authorise an agent to exercise these rights on your behalf. We may need additional information to verify your identity before processing a request. We do not discriminate against users for exercising their rights.

Complaints

If you have a complaint regarding our data handling, please contact us directly. If unresolved, you may file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal data outside your country. When transferring data from Europe, we use approved mechanisms like the European Commission’s Standard Contractual Clauses to ensure protection.

Contact

For any questions about our privacy practices or to exercise your rights, please contact us:

• Email: hello@flicker.world

For purposes of data protection laws, we are the data controller unless stated otherwise.